Customer Service

This webpage is a celebration of our staff and their dedication to serving the TCNJ community. It is here where we will post service anniversaries, customer services awards winners, and any other success stories featuring our staff.

Members of the TCNJ Dining Services team go through several hours of customer service training every year, learning what we call the 8 Simple Things Customers Expect. During training, we give our employees the tools to serve each and every customer with respect and with a smile, and go to great lengths to encourage the use of these skills every day.

Our employees have the opportunity to earn Sodexo Stars all throughout the year. The Stars program awards employees for going above and beyond for our customers, and their co-workers. Stars are accumulated through the year, and can be redeemed for great prizes including digital cameras, professional knife sets, even flat-screen TVs!

Did you know you could be a part of nominating an employee for a customer service award? Every month, an employee from each location on campus is nominated for a Sodexo Experience award.  Nominations come from the management team, fellow employees, as well as our customers. We welcome you to nominate your favorite Dining Services employee for a Sodexo Experience award by sending a quick email to dinserv@tcnj.edu!

Include why you are nominating this person and how they have demonstrated excellent customer service. A winner from each location will be selected, and will receive a certificate and a small gift. They will also be in the running to be the monthly Sodexo Experience winner for the entire campus!

Check back here every month to see our latest Sodexo Experience award winners, plus other great stories about the employees on campus.
 
We look forward to hearing from you!